Lawyers come for the Goog in Pixel 2XL burn-in defect


Possible Class Action ramp-up is discovered

Burned in nav buttons

No one likes display issues on their device…but I’m sure we don’t like lawyers either.

From AndroidsAuthority:

Girard Gibbs is investigating claims against Google, HTC, and LG for manufacturing, marketing, and selling defective Google Pixel 2 and Pixel 2 XL phones. Both phones have exhibited abnormalities. Owners of the more expensive Pixel 2 XL have reported that the devices’ OLED screens are suffering from “burn-in”—a phenomenon where a portion of the display remains visible even after changing the screen to display something else, degrading user experience. Pixel 2 XL owners have also reported significant “black smear”—a problem affecting certain OLED displays, in which the movement of pixels against a black backdrop creates a black smudge, distorting the display.

I think everyone agrees the Pixel 2 XL is a great device despite its pOLED issues. It will be interesting to see how Google handles it’s first test as the hardware and software first-responsible principal.


Also published on Medium.